COVID-19 SAFETY PROTOCOLS UPDATE: MAY 4,2020

May 4, 2020

Following is an update to our Covid-19 safety protocols for MWF in light of the Governor’s recent press conference stating the expiration of the statewide stay at home order and the establishment of a return to business plan. At Mid-West Fertilizer, our first priority is to keep our employees, customers and communities as safe as possible. We also realize our other immediate duty is to help our customers be successful. We applaud everyone’s strengths to make both of these efforts successful over the past 45 days and your further commitment to continue.

While we would like to get back to our pre-COVID-19 business practices as rapidly as possible, we know that there are still risks associated with this virus that does not yet allow us to do so. We also know different counties may enact different policies to best protect the interest of individual counties citizens. At Mid-West Fertilizer, we are striving to make sure our response is consistent with continuing to provide safe and efficient employee and customer interaction in line with individual county rules. At this time, we will keep all of our current COVID-19 protocols in place except for the changes listed below:
 

MWF Locations


• While our offices will still be locked to general customer and vendor traffic, as of Monday May 4th, we will allow customers who need to visit our offices for in-person transactions to make appointments with a specific Mid-West Fertilizer location to do so.

• We will begin this transition by restricting visits to be one customer at a time only. 
• Please contact your nearest MWF location to schedule an appointment.  

 


 

Propane Customers

• We will resume taking on new propane customers and performing leak checks.

• Our MWF employees have been instructed to sanitize hands before entering and after
exiting the customers residence.

• Have a way to sanitize any tools or testing equipment after finishing the
inspection.

• Keep 6’ appropriate social distances away from any customers or family
members while doing the inspection.

• The person arranging the inspection will share our protocols in advance
with the customer so they also feel safe and have an expectation of what
the visit will encompass.


We understand this situation will continue to change and will update our valued customers as needed. 
Please contact your nearest MWF location with any questions.